HOW TO CONFRONT & RESOLVE POOR PERFORMANCE & BAD BEHAVIOR
Crucial Accountability Miniseries
Most team disasters and organizational failures are the result of chronic problems that people have either failed to confront or confronted poorly.
Join Scott Robley in this free miniseries and learn how to effectively discuss and influence behavior—for better team performance and organizational efficiency. Discover how to give feedback to get results rather than reactions.
1: Start with Heart
When it comes to discussing poor performance, the first thing to deteriorate is our motive. We judge the other person to be ignorant, incompetent, inconsiderate, or unethical—and then we respond poorly or not at all. Learn how to check your motives and adjust them so you can communicate effectively rather than offensively.
8 min Video
2: State My Path
People are unlikely to receive feedback unless they know it’s coming from a place of good intent. In this lesson you’ll learn how to share your observations and intentions with those you lead so they are more likely to receive and respond to your input.
6 min Video
3: Diagnose
It’s not enough to talk about poor performance, you must also have a method for improving it. Dialogue gets the issue out in the open, but you need influence to change behavior. Learn how to identify what’s contributing to current performance and leverage influence to change it.
7 min Video
Take the Next Step
Ready to improve trust, leadership, and performance in your organization? Complete the form to talk with us about Crucial Conversations® for Accountability for your team.