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Leadership Development

Just because you’re in a leadership position doesn’t mean you automatically know how to lead. Whether you’ve recently been promoted or are a long-time leader looking for more skills, you’ll find ideas to confidently and effectively influence others with these resources.

Resources for Leadership Development

26 Resources
Office Manager Showing Documents On Digital Tablet To Colleague
Blog
Using the SDI Personality Assessment to Improve Performance Management
Using the SDI Personality Assessment to Improve Performance Management
Blog • 6 Min
Using the SDI Personality Assessment to Improve Performance Management
I just completed the Strength Deployment Inventory and have been reviewing my results. I’m curious about how these insights could help when holding a performance-related conversation with someone else. Any suggestions?
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Ebook Dangerous Assumptions
eBook
Ebook Dangerous Assumptions
Ebook Dangerous Assumptions
eBook • 12 mins
Ebook Dangerous Assumptions
Read our strategic imperative to see the future cost of pausing employee development.
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two women sitting at table having conversation
Blog
How to Deliver Feedback Effectively
How to Deliver Feedback Effectively
Blog • 5 Min
How to Deliver Feedback Effectively
I am working on my skill set of leading others. This is new to me, so I’m trying to learn how to give effective feedback on their work. I worry that I won't be helpful, or worse, they'll get defensive and I will lose future opportunities to give feedback. Any suggestions?
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people in a meeting arguing
Blog
How to Help Team Members Resolve Conflict with Each Other
How to Help Team Members Resolve Conflict with Each Other
Blog • 6 Min
How to Help Team Members Resolve Conflict with Each Other
How would you manage two team members who refuse to work together after missing project deadlines and blaming each other for the failures? Without knowing what caused the underlying conflict, what steps would you take as their supervisor?
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a nurse sleeping in chair with another nurse approaching
Blog
3 Tips for Addressing Unacceptable Behavior in the Workplace
3 Tips for Addressing Unacceptable Behavior in the Workplace
Blog • 4 Min
3 Tips for Addressing Unacceptable Behavior in the Workplace
As a nurse manager, how do I tell a master’s-prepared registered nurse that sleeping at their workstation is unprofessional? In many of my previous management jobs, finding an employee sleeping at their workstation was a fire-able offense. In this environment, the employee appears to see no difference...
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male CEO holding a meeting with his team
Blog
Addressing Your Team When Someone Has Been Let Go
Addressing Your Team When Someone Has Been Let Go
Blog • 4 Min
Addressing Your Team When Someone Has Been Let Go
Dear Crucial Skills, What advice can you give to a group after someone popular has been let go and there is dissent and frustration? I am not permitted to share the reasons for the decision to let this employee go, and it wasn’t my decision to make, but how do I help my team deal …
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serious businesswoman listens to female direct report
Blog
How to Balance Compassion and Boundaries at Work
How to Balance Compassion and Boundaries at Work
Blog • 8 Min
How to Balance Compassion and Boundaries at Work
When an employee has a lot going on personally, it often shows up at work. These past few years have been tough on everyone, and I feel both empathy and a determination to hold clear boundaries. I want to extend grace to my employees, and I want them to meet their job duties and performance measures. How can...
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Positively Speaking
eBook
Positively Speaking
Positively Speaking
eBook • 1 hour 21 mins
Positively Speaking
Drawing on a survey of 754 professionals, this eBook shows that employees with high self-awareness and a generous view of others are five times more likely to speak up in crucial moments. It demonstrates how combining Crucial Conversations skills with SDI (Strength Deployment Inventory) insights builds...
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business woman mentoring a younger employee
Blog
How to Coach a Know-It-All
How to Coach a Know-It-All
Blog • 5 Min
How to Coach a Know-It-All
I have a new employee on my team who is very knowledgeable but shares her knowledge in a very know-it-all fashion. I’m concerned this will lead to a disconnect between her and the rest of the team. I want her to develop good relationships with our team members, but I've noticed that her tendency is driving...
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Overcoming Workplace Baggage
eBook
Overcoming Workplace Baggage
Overcoming Workplace Baggage
eBook • 4 mins
Overcoming Workplace Baggage
Workplace baggage—the negative experiences, environments, and behaviors employees bring with them from their pasts – is pervasive and harmful. Should it simply be ignored? Should it be welcomed and entertained? This ebook offers strategies for processing and handling past baggage in a way that creates...
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Feedsmacked
eBook
Feedsmacked
Feedsmacked
eBook • 8 mins
Feedsmacked
Feedback is a gift. Without the ability to speak freely, emotions are buried, growth is stagnated, and relationships become increasingly fragile. Each of us can be responsible for our own safety and worth, regardless of the feedback we get. Once we do, we will crave truth over approval, and our self-respect...
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woman sitting on couch feeling stressed
Blog
Can You Help Someone Overcome Stress?
Can You Help Someone Overcome Stress?
Blog • 6 Min
Can You Help Someone Overcome Stress?
My sister is stressed, overwhelmed, at her breaking point, and needs help. She runs two companies, has two small children, and was recently diagnosed with ADHD on top of the thousands of unread email messages in her inbox and hundreds of tasks she has on her to-do list. I've taken the Getting Things Done...
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Leaders Guide to Influence
eBook
Leaders Guide to Influence
Leaders Guide to Influence
eBook • 11 mins
Leaders Guide to Influence
Drawing from behavioral research, this eBook identifies the six sources of influence that drive sustainable behavior change within organizations. Leaders who apply multiple sources of influence—personal, social, and structural—see 10x greater success in achieving desired outcomes. The report provides...
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Blog
What Great Remote Managers Do Differently
What Great Remote Managers Do Differently
Blog • 14 Min
What Great Remote Managers Do Differently
Nine skills and habits for successfully managing virtual and hybrid teams.
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Leadership Confessions
eBook
Leadership Confessions
Leadership Confessions
eBook • 4 mins
Leadership Confessions
Stepping into their roles with little to no leadership training or experience, new leaders are often suffering silently as they attempt to manage their teams. While leadership may not be inherent, it’s absolutely possible for new leaders to develop confidence, find joy in their work, manage performance,...
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How to Address Repeated Bad Behavior
Blog
How to Address Repeated Bad Behavior
How to Address Repeated Bad Behavior
Blog • 5 Min
How to Address Repeated Bad Behavior
How do you handle a situation with someone who refuses to quit a bad behavior? I have spoken with them about it several times and nothing has changed.
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How to Know Whether to Let Someone Go
Blog
How to Know Whether to Let Someone Go
How to Know Whether to Let Someone Go
Blog • 7 Min
How to Know Whether to Let Someone Go
How do you know whether to let someone go? My spouse and I own a startup that we are funding ourselves. We hired a sales rep last year and they've made one sale so far, not nearly enough to sustain their role. I am full of self-doubt about what to do. Is it our product? Collateral? Their skills? Tell me what...
Read Response
How to Lead a Struggling Team
Blog
How to Lead a Struggling Team
How to Lead a Struggling Team
Blog • 5 Min
How to Lead a Struggling Team
I’m a new manager of a team that previously had a leader that yelled, used demeaning methods of motivation and control, and often humiliated individuals. The leader was removed for these behaviors and the role was given to me. I can see signs that the team is broken. They work in silos, performance is...
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Leader’s Guide to Team Productivity
eBook
Leader’s Guide to Team Productivity
Leader’s Guide to Team Productivity
eBook • 5 mins
Leader’s Guide to Team Productivity
Based on research across multiple industries, this eBook reveals that the most productive teams share a foundation of psychological safety, trust, and accountability. Teams that practice open dialogue achieve significantly higher efficiency and engagement scores. The guide outlines step-by-step strategies...
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Four Change Management Tips Every Leader Can Use
Blog
Four Change Management Tips Every Leader Can Use
Four Change Management Tips Every Leader Can Use
Blog • 4 Min
Four Change Management Tips Every Leader Can Use
Our company is launching a new program and my staff members are very negative about the change. How can I get them to adopt the change and cooperate?
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Leader’s Guide to Effective Dialogue
eBook
Leader’s Guide to Effective Dialogue
Leader’s Guide to Effective Dialogue
eBook • 7 mins
Leader’s Guide to Effective Dialogue
This study of 1,300 employees found that one in three leaders fail under pressure, displaying emotional or avoidant behaviors that damage results. Leaders who stayed calm and communicated openly were 56% more likely to meet quality standards and 47% more likely to improve morale. The eBook demonstrates how...
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How to Lead a Work-From-Home Workforce
eBook
How to Lead a Work-From-Home Workforce
How to Lead a Work-From-Home Workforce
eBook • 13 mins
How to Lead a Work-From-Home Workforce
Success is about leadership, not location. When leaders build social capital with their workfoce, whether at home or in the office, results follow. In this ebook, you'll learn multiple strategies to lead your WFH workforce effectively.
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How to Lead Virtual Teams
eBook
How to Lead Virtual Teams
How to Lead Virtual Teams
eBook • 7 mins
How to Lead Virtual Teams
How can leaders ensure their virtual employees don't become silent and siloed? How can you ensure distance doesn't come between relationships and results? To identify the specific communication skills integral to managing a remote team, we asked survey respondents to describe a manager who is especially good...
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10x Your Influence
Research
10x Your Influence
10x Your Influence
Research • 35 mins
10x Your Influence
There is no magic-bullet solution to changing human behavior. There are, however, six sources of influence that drive our behavior and anyone with the ability to make change successful is adept at employing these sources in combination. Research shows, successful influencers increased their chances of...
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How to Make it Safe to Deliver Feedback
Blog
How to Make it Safe to Deliver Feedback
How to Make it Safe to Deliver Feedback
Blog • 5 Min
How to Make it Safe to Deliver Feedback
I have a staff member who is diagnosed with depression and anxiety. She also has a very low sense of self-esteem. Giving her constructive feedback on her performance is painful—for both of us. I have a hard time helping her feel safe when she seems to only focus on the negative stuff. How can I establish a...
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The Leader’s Guide to Building Employee Competency
eBook
The Leader’s Guide to Building Employee Competency
The Leader’s Guide to Building Employee Competency
eBook • 18 mins
The Leader’s Guide to Building Employee Competency
After reviewing dozens of competency models, we identified six of the most common employee comptencies leaders care about. However, 75% of managers say they have employees who struggle in each of these competencies. Learn how Crucial Learning courses apply to each and how your L&D inititatives can thrive...
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