Visit the Crucial Skills blog to read Ron McMillan’s response to this question: Do you have any advice for stepping down from a supervisor position and returning to my old position while maintaining a strong relationship with my supervisor?
Dear Crucial Skills, One of my coworkers has refused to communicate with me in any way for more than a year, but I don’t know what I did to offend her. I spoke to the office manager and my immediate supervisor regarding the situation, but they told me I should not confront her. Now it …
ABOUT THE AUTHOR Ron McMillan is coauthor of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. His fourth book, Change Anything, was recently published. READ MORE Dear Crucial Skills, My in-laws live six hours away, but frequently visit and stay at my home. They have a wonderful relationship with my three young children, but …
Dear Crucial Skills, My husband’s parents are divorced. His dad didn’t talk to him or my sister-in-law for years and only began showing interest in them after my sister-in-law had kids. Even though my husband has tried to build a relationship with his dad, he often feels he is treated poorly or ignored. For example, …
Dear Crucial Skills, I need help with an ongoing issue. My manager is very negative and nothing ever seems to be good enough for him. He doesn’t think anyone can “exceed expectations” in a performance review and gives me a very mediocre review whereas past managers gave stellar reviews. I try to discuss this issue …
Dear Crucial Skills, I have one brother, whom everyone loves dearly. He is the guy with the golden tongue—a natural charmer who gets out of many conversations that, to me, are crucial. He is not one to put family first—his priority is looking good and charming whoever may be around him. As a result, I …
ABOUT THE AUTHOR Ron McMillan is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, My husband and I are friends with a couple who is experiencing financial difficulty related to a job loss. When they confided in us that they would be moving out of their rented …
Dear Crucial Skills, When I recently assumed my current job, I “inherited” an employee who has a long history of bad behavior such as being rude, stirring up trouble, and refusing to work with coworkers as a team player. How do I confront this person when the whole department has played into his behavior for …
Dear Crucial Skills, I recently had an argument with someone at work because I misunderstood what she was saying to me and I said some things in return that I regret. I took your course but the skills went away from me when my emotions kicked in. Now, even though we have met with the …
Dear Crucial Skills, My husband and our daughter fight a lot but when I try to diffuse the situation they often get angry at me, and as a result I resort to silence. Their most recent fight started with a simple request from my husband for our daughter to put the dog food in the …
