Dear Crucial Skills, Do you have any resources related to the Influencer model for dealing with racism in the workplace? Dealing with Racism Dear Dealing, This year alone, employees from four organizations approached me about handling racist incidents including nooses hanging over lockers, swastikas painted on doors, hate language written on bathroom mirrors, and racist …
Dear Crucial Skills, I am currently attempting to put the principles of Influencer to work, but I am struggling to find those vital behaviors that are more than hunches. I am looking for the vital behaviors that will lead to telemarketing sales and I’m wondering where I can go to find statistically supported, tried-and-tested vital …
ABOUT THE AUTHOR David Maxfield is coauthor of the New York Times bestseller, Influencer. READ MORE Dear Crucial Skills, I am a physician and I have to admit that, although I am respectful toward my patients, I have great difficulty when I am dealing with fellow physicians and nurses who, in my opinion, don’t seem …
My supervisor often gives me leadership responsibility for projects involving multiple departments. However, my position is not viewed as one of authority. As a result, I struggle to get results from others when I ask them to do something. When I present my lack of progress and ask for assistance, I’m told I need to stop blaming others for my lack of results. Since I have been trained to teach Crucial Conversations, my supervisor assumes I should be able to convince others to shift their priorities. Unfortunately, people outside of my department are not able to make my request their No. 1 priority, no matter how many Crucial Conversations skills I employ.
How do I get my supervisor to see that I need her support without making her think I am blaming others? I am at the end of my rope!
ABOUT THE AUTHOR David Maxfield is coauthor of two bestselling books, Change Anything and Influencer. READ MORE Does the path to action still include telling a story? Recent medical studies claim “the amygdala fires up to 100 times faster than the cerebral cortex,” implying that we may feel before we think, and can leap to …
