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Teamwork

Develop a high performing team by understanding and appreciating the different personalities, working styles, motives, and strengths of each member. Learn how with the resources below.

Resources for Teamwork

19 Resources
How Managers Create the Conditions for Team Success
Video
How Managers Create the Conditions for Team Success
How Managers Create the Conditions for Team Success
Video • 57:06
How Managers Create the Conditions for Team Success
Building on our previous sessions around Accidental Managers and Manager-as-Coach, this webinar explores an important leadership transition: moving fr...
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team of three people collaborating at desk
Blog
Why Teamwork Breaks Down Despite Verbal Agreement, and What to Do about...
Why Teamwork Breaks Down Despite Verbal Agreement, and What to Do about It
Blog • 6 Min
Why Teamwork Breaks Down Despite Verbal Agreement, and What to Do about It
Dear Crucial Skills, Over the past year, a team in our organization fell apart, and we’ve identified differing priorities around shared values as a root cause. While team members agree on the same values in principle, they prioritize and apply them differently in day-to-day work. How can I help this team...
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Relationship Intelligence eBook cover
eBook
Relationship Intelligence: How to Build and Rebuild Relationships at...
Relationship Intelligence: How to Build and Rebuild Relationships at Work
eBook • 49 mins
Relationship Intelligence: How to Build and Rebuild Relationships at Work
Despite investments in engagement and culture initiatives, many organizations overlook the most powerful driver of team performance: the quality of personal relationships. In this ebook, you'll learn the skills you need to establish healthy, productive relationships that boost engagement and better results.
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Businesswoman arguing with colleagues
Blog
Working with Difficult People: How to Increase Understanding
Working with Difficult People: How to Increase Understanding
Blog • 8 Min
Working with Difficult People: How to Increase Understanding
There is an assistant director in my department who is awful to work with. She makes her team nervous to fail, so they are dishonest with her about the status of projects. I've voiced this concern to my director, whom we both report to, but nothing has changed. I want to have an honest conversation with this...
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The ROI of Building Strong Workplace Relationship
eBook
The ROI of Building Strong Workplace Relationship
The ROI of Building Strong Workplace Relationship
eBook • 9 mins
The ROI of Building Strong Workplace Relationship
Assessments geared towards relationships can give organizations a vital foundation of awareness and tools to help people put relationship intelligence into practice. The Strength Deployment Inventory (SDI) equips your people with the relationship intelligence they need to connect, communicate, and conquer...
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Businesswoman in meeting hand on chin looking pensive
Blog
How Introverts Can Become More Assertive
How Introverts Can Become More Assertive
Blog • 6 Min
How Introverts Can Become More Assertive
As an introvert, I aim to keep my communication simple, clear, and to the point. I typically speak up only when it feels necessary, which I view as a form of assertiveness. However, others often perceive me as someone who stays quiet or avoids conflict, leading to an impression of me as “nice” rather...
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team of professionals sharing ideas in boardroom
Blog
What to Do When Personality Differences Hinder Teamwork
What to Do When Personality Differences Hinder Teamwork
Blog • 7 Min
What to Do When Personality Differences Hinder Teamwork
In my experience, it is easier to work on teams with people who are alike.  When people are really different, it seems like there is much more friction on the team. I am now a manager of a team that has a lot of different types of people, and I don’t know how I can create a cohesive, well-running team...
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boss talking over employee's shoulder
Blog
What to Do When You Think You’re Being Micromanaged
What to Do When You Think You’re Being Micromanaged
Blog • 5 Min
What to Do When You Think You’re Being Micromanaged
When my coworker follows up on my projects, I usually answer fine. But sometimes I get the sense that he’s checking up on me and checking my work, and I lose patience and lash out at him. How can I deal with this situation?
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woman sharing ideas with man in office area
Blog
How to Deliver Feedback Gently
How to Deliver Feedback Gently
Blog • 6 Min
How to Deliver Feedback Gently
A coworker of mine recently told our manager he’s scared of me. When I learned of this, I was shocked. I had no idea. I assume it’s because I’m a marketing manager and it’s my job to review all his work. He’s a perfectionist, and I’ve noticed he gets defensive when I point out mistakes in his...
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Build High Performing Teams
eBook
Build High Performing Teams
Build High Performing Teams
eBook • 4 mins
Build High Performing Teams
Using real-world data from organizational case studies, this eBook shows how teams that communicate openly and address conflict directly outperform peers in trust, engagement, and productivity. It outlines six proven practices for building collaborative, results-driven cultures. Each example demonstrates...
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Portrait of Modern multi ethnic business team
Blog
The Quickest Way to Improve Teamwork
The Quickest Way to Improve Teamwork
Blog • 4 Min
The Quickest Way to Improve Teamwork
Little of consequence happens in the world without cooperative activity. The primary ability that enables human beings to thrive is our capacity to work together toward common goals. So, it’s no wonder that the various teams in our lives (work teams, marriages, families, parent/teacher organizations, etc.)...
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young man sitting in meeting with other people
Blog
How the SDI Contributes to Psychological Safety
How the SDI Contributes to Psychological Safety
Blog • 6 Min
How the SDI Contributes to Psychological Safety
Psychological safety depends on trust in each other’s intentions, and the SDI assessment can help people bring their best self to a conversation so they feel safe to contribute to the Pool of Shared Meaning. Whether it be a team or a 1:1 relationship, open and productive dialogue depends on an atmosphere...
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Leader’s Guide to Team Productivity
eBook
Leader’s Guide to Team Productivity
Leader’s Guide to Team Productivity
eBook • 5 mins
Leader’s Guide to Team Productivity
Based on research across multiple industries, this eBook reveals that the most productive teams share a foundation of psychological safety, trust, and accountability. Teams that practice open dialogue achieve significantly higher efficiency and engagement scores. The guide outlines step-by-step strategies...
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Fighting Racism Authentically
Blog
Fighting Racism Authentically
Fighting Racism Authentically
Blog • 1 Min
Fighting Racism Authentically
VitalSmarts Master Trainer Maria Moss talks about finding authentic ways to fight racism.
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“How Are You Really Doing?” Heal Racism through Genuine Concern
Blog
“How Are You Really Doing?” Heal Racism through Genuine Concern
“How Are You Really Doing?” Heal Racism through Genuine Concern
Blog • 1 Min
“How Are You Really Doing?” Heal Racism through Genuine Concern
VitalSmarts Master Trainer Maria Moss shares a tip for being more present in our approach to racial equality.
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How to Clarify Your Intention for a Safe Email Conversation.
Blog
How to Clarify Your Intention for a Safe Email Conversation.
How to Clarify Your Intention for a Safe Email Conversation.
Blog • 1 Min
How to Clarify Your Intention for a Safe Email Conversation.
Emily Gregory, vice president of delivery operations, shares tips for creating safe dialogue by making your intentions clear to email recipients.
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Blog
Rebuilding Trust After Layoffs
Rebuilding Trust After Layoffs
Blog • 5 Min
Rebuilding Trust After Layoffs
Dear Crucial Skills, As a result of recent layoffs at our company, there is a lot of distrust between our management team and senior leadership. We’ve all been through Crucial Conversations Training. How can I use crucial conversations skills to rebuild trust and get the two groups talking again? Two...
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Blog
Working with a Difficult Employee
Working with a Difficult Employee
Blog • 6 Min
Working with a Difficult Employee
Dear Crucial Skills, When I recently assumed my current job, I “inherited” an employee who has a long history of bad behavior such as being rude, stirring up trouble, and refusing to work with coworkers as a team player. How do I confront this person when the whole department has played into his...
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Blog
Uniting Divided Teams
Uniting Divided Teams
Blog • 6 Min
Uniting Divided Teams
Dear Crucial Skills, I read your survey results on long-distance loathing with great interest. I work for a multi-site corporation and approximately two-thirds of our staff are in one city while the rest are dispersed over five smaller sites. Despite significant efforts to bring our teams together, there is...
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