Crucial Skills®

A Blog by Crucial Learning

How Do I Say That

How to Have a Successful Crucial Conversation Over the Phone

by Emily Gregory

Emily Gregory, Vice President of Development and Delivery at VitalSmarts, shares the key to having a successful crucial conversation over the phone.

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Emily Gregory

Coauthor and Consultant

Emily is a Crucial Conversations coauthor, dynamic speaker, and consultant. She received a medical degree from the University of Utah and a Master of Business Administration from the Marriott School of Management at Brigham Young University. Her work centers on identifying and teaching behaviors crucial to effective living and leading.

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