“Tackling criticism in a resilient way requires ‘detaching yourself from what is being said,’ so you can ‘bypass’ any feelings of inadequacy and defensiveness, [Crucial Conversations coauthor Joseph] Grenny wrote.
“That’s exactly what Cook said he’s learned how to do. ‘Talking heads critiquing — this kind of stuff kind of goes through me,’ he said. ‘It has to, or I wouldn’t be able to function.'”