AI in Crucial Learning Products
Crucial Learning uses AI in select products and features to support learning and skill practice.
This statement explains where AI is currently used in our products, how those AI-enabled experiences work, how we handle the data involved, and where organizations can find more information about security and privacy.
How we use AI in our products
Today, AI is used in AI Practice, a feature of the Crucial Learning Platform (CLP). AI Practice gives learners opportunities to rehearse realistic workplace conversations with an AI character and receive personalized feedback on their responses.
- Roleplay places learners in a realistic conversation where they practice applying several skills together.
- Skill Practice uses short, focused scenarios to help learners strengthen a specific behavior.
AI Practice activities are designed by Crucial Learning experts and grounded in the skills and principles taught in our courses. AI Practice activities are currently available for Crucial Conversations for Mastering Dialogue, the Strength Deployment Inventory, and Crucial Teams. We plan to expand AI Practice to additional products over time.
AI Practice provides learners with additional opportunities to apply and strengthen what they are learning through repeated practice.
Our approach to responsible AI
Your organization decides. AI Practice is turned off by default. We turn it on for an account only when the organization asks for it. If your organization has not approved AI Practice, learners will not see the feature in the Crucial Learning Platform.
Feedback is for development, not evaluation. AI Practice feedback helps learners improve. It is not an assessment or certification, and it is not meant for performance management or employment decisions.
We design the experience. Crucial Learning experts create the scenarios, characters, and feedback criteria for every activity. We review each activity before it is released.
Learners have room to practice and improve. AIPractice offers room to experiment. Learners can make mistakes, try again, and adjust their approach without the consequences of a real workplace conversation.
We handle data responsibly. AI Practice data is never used to train AI models. AI Practice conversations, including audio and transcripts, are saved so learners can review previous sessions and track their progress over time. Learners can delete their practice data at any time.
We are clear about the limitations of AI. AI can make mistakes. Feedback is grounded in Crucial Learning frameworks, but it may not always be accurate or useful in every situation. Have a question or notice an issue? Visit our Help Center for assistance.
We review our approach. Our use of AI will continue to evolve. We will update this statement as our products, technology, and the standards surrounding AI change.
Frequently asked questions
Does Crucial Learning use AI in its courses? AI is currently used in AI Practice, an optional feature of the Crucial Learning Platform that gives learners additional opportunities to practice and receive feedback. AI Practice is currently available for Crucial Conversations for Mastering Dialogue, the Strength Deployment Inventory, and Crucial Teams.
Our organization has a strict AI policy. Can AI Practice be turned off? Yes. AI Practice is off by default and is turned on only when your organization asks for it. Organizations that do not enable AI Practice can continue to use all other features of the Crucial Learning Platform.
Can my manager or organization see my practice sessions? No. Right now, only you can see your practice results. Feedback is intended to support your development, not serve as a performance evaluation. In the future, we may explore ways to give managers and organizations appropriate insight into how individuals and teams are progressing.
Is my practice data used to train AI models? No. Your practice data is never used to train AI models.
Is my voice recorded? Yes. Your practice conversations, including audio and transcripts, are saved so you can view results and track your progress over time. You can delete a specific session or all of your session data from your practice history.
Can the AI get things wrong? Yes. Feedback is grounded in Crucial Learning frameworks and focused on the skill being practiced, but AI is not perfect. Use feedback as a tool for practice and development, not a definitive judgment. After each AI practice session, you can provide feedback on the results page or by speaking directly to the coach.
Does AI Practice replace the course or the facilitator? No. AI Practice provides additional opportunities to rehearse and apply skills. Learners can use it to practice after the course is over.
Where can our security or IT team find more information about AI Practice? Start with our two trust centers, linked below. They provide more detailed information about security, privacy, and data handling. If your team has additional questions, submit a request through our help center and it will be sent to our information security team.
Learn more
For detailed security, privacy and data handling information, visit our trust centers:
- Crucial Learning Trust Center: Security and privacy information for the Crucial Learning Platform.
- AI Technology Partner Trust Center: Security and data
Questions or concerns? Contact us through our help center. Requests from security and IT teams are sent to our information security team.
Last modified: November 11, 2026