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Gain insights to tackle the challenges that affect organizational performance. Our research, case studies, ebooks, and assessments illuminate common and pressing workplace problems and the human skills needed to resolve them.

Featured Resources

How to Start Over with a Coworker
How do you start over with a colleague who does not like you, does not want to talk with you or work with you, and has gone out of their way to try to make you look bad on several occasions? I stopped speaking to this person six months ago, but I’d like to try to rebuild trust with this person. How do I even begin?

6 Min • By Joseph Grenny

Recommended Posts

Why Their Behavior Is Driving You Crazy

5 Min • By Justin Hale
How to Share Feedback as a New Employee

3 Min • By Emily Gregory
When AI Use Starts to Erode Trust at Work

7 Min • By Brittney Maxfield
Silence Kills 2.0
Research
Silence Kills 2.0
Silence Kills 2.0
Research • 6 mins
Silence Kills 2.0
A follow-up 20 years after the seminal Silence Kills study, this latest report asks if patterns of silence have improved, if silence still kills, and whether cultures of communication affect how quickly and effectively organizations adopt new evidence-based discoveries. The study shows if leaders can create…
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Financial Breakup
Research
Financial Breakup
Financial Breakup
Research • 6 mins
Financial Breakup
The financial services industry has entered an era of mature markets, complex regulation, and intense competitive pressure. Customers have more choices than ever before, and their loyalty to a credit union, bank, credit card company, insurance company, accountancy company, consumer finance company, stock…
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Connection Is Retention
Research
Connection Is Retention
Connection Is Retention
Research • 20 mins
Connection Is Retention
Crucial Learning and The American Organization for Nursing Leadership (AONL) surveyed 1,559 nurse managers and 562 clinical staff to identify what contributes to nursing turnover and retention. We found that nurse managers who are skilled at creating a culture of connection have nurses that are 81% more…
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Speak Up or Burn Out
Research
Speak Up or Burn Out
Speak Up or Burn Out
Research • 19 mins
Speak Up or Burn Out
The best way to fight the creeping depersonalization and pessimism that underlie burnout is to take active steps to address and resolve the problems that threaten to consume us. This path begins with investing the time and effort to hold five Crucial Conversations. In our research, we learned that teachers…
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Emotional Inequality
Research
Emotional Inequality
Emotional Inequality
Research • 38 mins
Emotional Inequality
Speaking forcefully creates a social backlash. That backlash is amplified for women. If not managed well, this phenomenon can adversely affect an individual’s career and can prove costly to an organization’s effectiveness. The implications of the findings in this report can empower individuals and…
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Silent Treatment
Research
Silent Treatment
Silent Treatment
Research • 54 mins
Silent Treatment
Every day, healthcare professionals make calculated decisions to not speak up—even when safety tools alert them to potential harm. The Silent Treatment: Why Safety Tools and Checklists Aren’t Enough to Save Lives shows that safety tools do not compensate for communication failures in the hospital
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Silence Kills
Research
Silence Kills
Silence Kills
Research • 36 mins
Silence Kills
While 84% of doctors and nurses have seen coworkers take dangerous shortcuts, fewer than 10% voice their concerns. Silence Kills: The Seven Crucial Conversations in Healthcare finds that cultures of dialogue lead to significant reductions in medical errors, increased patient safety, higher productivity, and…
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Crucial Moments in Healthcare
Research
Crucial Moments in Healthcare
Crucial Moments in Healthcare
Research • 15 mins
Crucial Moments in Healthcare
While team drama is frustrating, our study Crucial Moments in Healthcare finds that the real problem is silence. How well or poorly employees speak up and address five behavior challenges predicts outcomes like patient safety, quality of care, quality of patient and family experience, and staff engagement.
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Silence Fails
Research
Silence Fails
Silence Fails
Research • 23 mins
Silence Fails
Senior executives frequently bet their companies on high-stakes efforts like major product releases, strategic IT projects, organizational restructurings, fast-paced downsizings, or aggressive quality initiatives. And these bets rarely pay off as anticipated. This study suggests that leaders can…
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