HOW TO DISAGREE BETTER
AND DIALOGUE MORE
Crucial Conversations Miniseries
Join Emily Gregory, a Crucial Learning master trainer and coauthor of Crucial Conversations, to learn how to keep your cool in heated moments. Based on the ideas taught in the award-winning course Crucial Conversations® for Mastering Dialogue, you’ll learn four skills to strengthen relationships and get better results in crucial moments.
Video 1What’s a Crucial Conversation?
What makes a conversation crucial? Learn why conversations go from casual to crucial and why we often show up at our worst when it’s critical we show up at our best.
Video 2Take Responsibility for Your Emotions
The key to keeping your cool in crucial moments is to take responsibility for your emotions. But how—when your emotions are on a runaway rollercoaster? Lesson 2 explains.
Video 3How to Make It Safe
People become defensive or combative when they no longer feel psychologically safe. The key to defusing a crucial moment is to restore a sense of safety. Learn how in Lesson 3.
Video 4Find Your Mutual Purpose
One element of Crucial Conversations is opposing opinions. In this video you’ll learn how to seek mutual purpose whenever you find yourself at odds with another.
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BASED ON THE BESTSELLER
Now in its third edition with over five million copies sold, Crucial Conversations continues to change lives and organizations.
The result of more than 10,000 hours of in-the-field consulting, this business classic is the basis for the award-winning course and this free miniseries.
Originally a punchy title for a compendium of powerful ideas, “Crucial Conversations” is now part of the popular lexicon and public consciousness. Its impact on relationships and results is ubiquitous, and continues to spread.
MEET YOUR INSTRUCTOR
Emily is a dynamic speaker, leader, and a coauthor of Crucial Conversations: Tools for Talking When Stakes are High. She received a medical degree from the University of Utah and an MBA from the Marriott School of Management at Brigham Young University. Her work centers on identifying and teaching behaviors crucial to effective living and leading.