Silence Kills Miniseries

Lesson 1: Speak Up

We surveyed 3,500 healthcare professionals to examine the relationship between dialogue and a team’s ability to adopt new behaviors. And responses indicate a clear pattern: the speed with which caregivers adopt new norms and technology is profoundly related to their willingness and ability to address four Crucial Conversations.

The first Crucial Conversation that accelerates adoption is Speaking Up. In this lesson, you’ll learn how to raise a concern or point out a problem that signals the need for change or improvement.

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